Communication roadmap
We want you to advise us on the best way to structure and organise our customer contact. Customer contact can take place from the moment someone becomes a customer with us until the end of the cooperation.
Good communication is the basis of the relationship with the customer. It is therefore important to know what is going on around customer contact, so that communication takes place in a streamlined way. Like the whole world, we too are subject to change. This includes the development and recalibration of processes. One thing we want to develop further is streamlining our communication with policyholders. This communication could be more efficient and structured.
Ultimately, we would like to see an overview of the 5 organisations that you have analysed, in which you answer the questions posed. Then we would like concrete advice on how to set up the ideal communication structure.
